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Title: | أثر تكنولوجيا المعلومات والاتصال على جودة الخدمات المصرفية |
Other Titles: | دراسة حالة بنك الفلاحة والتنمية الريفية وكالة أدرار |
Authors: | بوتدارة, صليحة سولامي, كريمة عياد, ليلى / مؤطر |
Keywords: | الاتصال الخدمة المصرفية الجودة |
Issue Date: | 2017 |
Publisher: | جامعة أحمد دراية - ادرار |
Abstract: | This study aims to identify the impact of information techmnogy use on the quality of banking services. In order to study this problem, a questionnaire was distributed to collect information and SPSS program was used to analyze data. This study followed the analytical descriptive approach.Through this research the following results were reached: - The use of information technology and communication in the banks lead to improve the quality of services. - The quality of banking services is measured by number of criteria,including: (tangble aspects,reliability,responsivenss,empathy,safety) . - Bank seek upgrading banking services by providing fast e-services. |
Description: | مالية ومحاسبة |
URI: | http://www.univ-adrar.dz/:8080/xmlui/handle/123456789/2401 |
Appears in Collections: | Mémoires de Master |
Files in This Item:
File | Description | Size | Format | |
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أثر تكنولوجيا المعلومات والاتصال على جودة الخدمات المصرفية.pdf | 3.12 MB | Adobe PDF | View/Open |
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