أثر تكنولوجيا المعلومات والاتصال على جودة الخدمات المصرفية

Abstract

This study aims to identify the impact of information techmnogy use on the quality of banking services. In order to study this problem, a questionnaire was distributed to collect information and SPSS program was used to analyze data. This study followed the analytical descriptive approach.Through this research the following results were reached: - The use of information technology and communication in the banks lead to improve the quality of services. - The quality of banking services is measured by number of criteria,including: (tangble aspects,reliability,responsivenss,empathy,safety) . - Bank seek upgrading banking services by providing fast e-services.